Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 586-468-1181 or make an appointment online!
What People Say About Us
Best alignment place in the city, hands down.
A pleasure to do business with. It's rare to find such honesty with mechanics. Thank you.
Have been going to this family for work on my vehicles since my first car, an '88 Cavalier, and I've never had a complaint! They do the job, are more than fair with pricing, and very honest and trustworthy! If you have the honor to sit in the shop while they're doing work, be prepared for excellent conversation and good-natured ribbing. Only thing: don't call expecting him to get your car in tomorrow. Because they're so amazing and wonderful, you do have to get in line!
Jim is awesome. Great family business. You can trust anything that they tell you about your vehicle and Bank on it. They will not charge you too much. They will tell you what needs to be done and what can wait.
Good honest mechanic. Been coming here for alignments, brake repairs and other car repairs for more than 20 years. Work done right, and a mechanic with integrity. Highly recommended.
A pleasure to do business with these folks, a family owned business.
